Shipping & Returns

Shipping Policy

We ship to both the United States and Canada. Our shipping options include:

  • Standard shipping via the United States Postal Service (USPS)
  • Ground shipping via UPS
  • FedEx 2 Day Express Shipping

Please note that the shipping method may vary based on circumstances.

We also accommodate deliveries to P.O. boxes and military APO, FPO, and DPO destinations through USPS.

Standard shipping typically takes 5-10 business days, depending on the distance between zip codes. Please allow 1-2 business days (excluding weekends and holidays) for order processing before shipment. During holiday periods, additional processing and delivery time may be required. For estimated shipping times, click here for USPS Shipping and here for UPS Shipping.

Free shipping is offered on purchases over $25 (excluding Canada). Shipping rates are based on item weight and distance (zip code to zip code). We round all weights up to the next quarter pound to align with shipping company policies.

For inquiries, please contact us via contact us page. 
Our dedicated customer service team is ready to assist you and will respond to your inquiries within 24 hours. 
We are available from Monday through Friday, 9:00 AM to 5:00 PM EST

Order Tracking

To check the status of your order, log into your account here
If you checked out as a guest, you can visit our order status page and enter your email address and order number. 
Tracking information is usually updated 1-2 business days after your order is placed. Orders placed on public holidays or weekends will generally be updated or shipped on the next business day.

Public Holidays and Office Closures

Our offices are typically closed on major public holidays, including New Year's Day, Easter, Independence Day, Labor Day, Thanksgiving, and Christmas.
Orders placed on these holidays will not be shipped until the next business day.

If our offices are closed for an extended period due to holidays, inclement weather, or other circumstances, orders placed during the closure will be processed and shipped on the next business day after our offices reopen.

Handling Issues with Your Package

Once a package leaves our warehouse and is accepted by the shipping carrier, responsibility for the package shifts to the carrier. To verify this, check the tracking number provided via email or found on your Account Profile page when you log in. A status update on the tracking number indicates that the package is now with the carrier.

If you experience issues such as late delivery or if the package is marked as delivered but you have not received it, please follow these steps:

  1. Write down your tracking number.
  2. Call the corresponding carrier to file a claim for the missing package.
  3. Call us and and provide the claim number.

    Once we have the claim number, we may be able to resend the missing items on a case-by-case basis, at the discretion of the company.

    Undeliverable Packages

    Occasionally, a package may be returned to us as undeliverable. This can happen for the following reasons:

    • Incorrect address information entered during checkout.
    • Failed delivery attempt or item was not picked up from the local post office within the specified time.
    • Refused by the recipient.

    Tropic Isle Living is not responsible for packages returned as undeliverable. We will issue a refund for the items ordered, but shipping costs incurred when the order was originally shipped will not be refunded. If you request that the package be sent to a different address, new shipping fees will apply and must be paid before the item is reshipped.

    Return and Refund Policy

    Tropic Isle Living is committed to offering our customers the best possible prices. Therefore, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Tropic Isle Living reserves the right to refuse any returns at any time.

    Before completing your order, please ensure that the selected products, order quantity, payment method, and shipping address are all correct, as we cannot make changes once the product has shipped.

    Damaged, Replacement, Wrong Items, Lost or Stolen Claims

    Unfortunately, Tropic Isle Living cannot control how carriers handle packages, and damages may occur during transit. Once a package is in the possession of the carrier, we are not responsible for any damages, losses, or theft. If your package is stolen, lost, or damaged by the carrier, it is the carrier's responsibility to resolve the issue. Please contact the nearest carrier to address any shipment problems.

    If you provide us with a carrier claim number and detailed information, we may be able to assist further. Otherwise, our capacity is limited to tracking your package. For damaged items, please follow the instructions below:

    Damage includes, but is not limited to, damage to the product container or bottle resulting in leakage or rendering the product unusable, as determined at the sole discretion of Tropic Isle Living.

    If your products are damaged, please email us within 14 days of delivery via contact us page, including the following information:

    • Name
    • Order number
    • Date you received your order

    Please note that we may require photos showing the damage to file a claim with the logistics department.

    Cancellation Policy

    Please note that our order-fulfillment and shipping systems are designed to process and dispatch orders quickly and efficiently. As a result, we are unable to change or cancel an order once it has been submitted.

    COUPON POLICY

    Tropic Isle Living occasionally issues coupon codes through the following methods:

    • Directly via email to registered newsletter subscribers
    • Popups on our website
    • Authorized social media influencers promoting our products on platforms such as Facebook and Instagram

    Coupon codes received through other methods may not be valid or applicable on our website. For information on how to use a coupon, please contact us.

     

    The above policy is subject to change.