We ship in the United States and Canada. We provide Standard Post and Priority Mail via the United States Postal Service (USPS) and we also offer UPS shipping options, including P.O. boxes and military APO, FPO and DPO destinations. Standard Shipping takes 5-10 business days however, it does depend on the distance (zip code to zip code). Click here to see USPS Shipping time frames and click here for UPS Shipping time frames. Please allow one to two BUSINESS days (weekends and holidays not included) to process the order before it is shipped. During holiday periods, please allow additional processing and delivery time. If you would like your order rushed, express shipping options are provided at the check out.
For additional contact customer service at firstname.lastname@example.org Mondays through Friday between the hours of 9:00am and 5:00pm EST.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page. Free shipping will automatically apply to purchases over $35 excluding Canada.
Please also note that the shipping rates for items we sell are weight-based as well as distance based (zip code to zip code). The weight of any such item can be found on its detail page. To reflect the policies of the shipping company we use, all weights will be rounded up to the next quarter pound.
You can check the status of your order by logging into your account here https://www.tropicisleliving.com/my-account/. If you don’t have a login please visit our Order Status page (http://www.tropicisleliving.com/order-status/) and enter the email address associated with your order along with your Order number. Tracking information is normally updated 1-2 business days after your order is placed and can also be viewed on the Order Status page. Orders placed on a public holiday or over a weekend will normally not be updated or shipped until the following business day.
PUBLIC HOLIDAYS AND/OR OFFICE CLOSURES
Our offices are normally closed for all major public holidays such as New Years Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas. Any orders made on a major public holiday will not be shipped until the next business day.
In cases where our offices are closed for an extended period of time due to holidays, inclement weather, etc., all orders made during the closure will be processed and shipped on the next business day once our offices reopen.
PACKAGES MARKED AS SHIPPED OR DELIVERED
Once a package leaves our warehouse and has been accepted by the shipping carrier, that carrier has now assumed responsibility for the package. To verify if this is the case with a package, check the tracking number that is emailed to you or that may be found on your Account Profile page when you log in. If there is a status update on the tracking number that means the package is now in the possession of the carrier.
If there is an issue such as late delivery or the package is marked as delivered but you did not actually receive the package we suggest you take the following steps:
- Write down your tracking number.
- Call the corresponding carrier listed below and follow prompts to file a claim for the missing package.
- USPS: 1-800-275-8777
- UPS: 1-800-742-5877
- Call us and let us have the claim number.
Once we have that claim number in some cases we may be able to resend the missing items to you. This will be on a case by case basis and is subject to the discretion of the company.
Occasionally, we will have a package returned to us because it was undeliverable. This can occur for the following reasons:
- Incorrect address information entered during checkout.
- Failed delivery attempt or item was not picked up from the local post office within the specified time.
- Refused by the recipient.
Tropic Isle Living is not responsible for packages that are returned as undeliverable. We will issue a refund for the items ordered but there will be no refund issued for the shipping cost incurred when the order was originally shipped. If a customer requests for the package to be sent to another address, new shipping fees will be added to the order and will have to be paid before the item is shipped.
Return and Refund Policy
Tropic Isle Living is committed to offering our costumers the best possible prices therefore, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Tropic Isle Living reserves the right to refuse any returns at any time.
Prior to completing your order, please ensure that the products selected, order quantity, payment method, and shipping address are all correct as once the product is shipped we cannot make changes.
Damaged, Replacement, Wrong Items, Lost or Stolen Claims
Unfortunately Tropic Isle Living cannot control the way that carriers handle packages. As a result damages may occur. We cannot be responsible for packages once in the possession of the carriers. If your package is stolen/lost or damaged by the carrier, we cannot replace the items. All lost packages are the responsibility of the carrier. Please contact the nearest carrier to resolve any shipment issues. If you are able to provide a carrier claim number and detailed information we may be able to further assist in this matter. Otherwise, we only have the capacity to track your package. Please see the below how to proceed if your order is damaged:
Damages consist of but are not limited to and are at the sole discretion of Tropic Isle Living: the product tub, tube, or bottle is damaged to the point of product leaking or has rendered the product unusable.
If your products are damaged please email us within 14 days of your package being delivered at email@example.com including the following information:
* Include your Order # as subject line on email*
- Order #
- Date you received your order
- Photos for proof of damage
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.
Tropic Isle Living occasionally issue coupon codes using the following methods:
Directly through email to registered newsletter subscribers.
Coupon Codes popups on our website.
Social Media Influencer authorized by Tropic Isle Living to promote our products on Social Media Platforms such as Facebook, Instagram, etc.
Coupon codes received outside of the above methods may not be used on our website and may not be valid. Please contact our office for information on how a coupon can be used.