FAQ

1. How are international orders shipped and what is the transit time? 
   International Orders are shipped by DHL Worldwide Express. Delivery time varies but is estimated at 7-14 business days, depending on your country’s customs regulations and procedures. If you don’t receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties. We appreciate hearing from you when you receive your package so we have realistic estimates to tell our other customers in your country. See Shipping Policy for more information.
2. What is the difference between Extra Dark JBCO and Jamaican Black Castor Oil? 
   We do not sell extra dark Jamaican Black Castor Oil. Our Jamaican Black Castor Oil is light in color due to the technique in gently roasting the beans to retain the highest quality of nutritional value in the oil that aids in the growth of our hair, healthy body and skin products.  Burned seeds have no nutritional values.
3. Do you ship internationally?
   Yes, we do.
4. My order is missing or hasn’t been delivered what can I do? 
   Please visit our shipping and returns policy page for more information or contact our customer service department at customerservice@tropicisleliving.com
5. What if I don’t want to buy your products online? How can I purchase them wherever I am?
   You can visit Store Locator on our website to find out which retailers carry our products. We also encourage those of you that are in the Atlanta area to purchase at our headquarters. We are located at 829 Pickens Industrial Drive, Suite 8, Marietta, GA 30062.
6. Are your products all-natural?
   Yes, our products are all natural.
7. Are your products tested on animals?
   No, we do not test on animals.
8. Do you give out samples?
   At this time, we currently do not offer samples.
9. What carrier do you use to ship our products?
   Web orders ship via USPS.
10. Can I change or cancel my order once it has been placed?
    Once you place your order and the purchase has been approved, our system does not allow us to change your order. If the order has not yet been shipped we will provide support to help you cancel your order.
11. Can I drink Jamaican Black Castor Oil?
    No. Our Jamaican Black Castor Oil is not intended for internal use.
12. Where do I send my product if it needs to be returned?
    If you need to process a return, please contact our customer service department at customerservice@tropicisleliving.com with your order number and reason of return. One of our customer service representatives will follow up with you with further instructions.
13. Where can I send my request for donations, samples and sponsorship opportunities for upcoming events?
    You can send your request to marketing@tropicisleliving.com
14. How can I track my order?
    After your order has been processed and shipped, you will receive an email with your tracking information. If you do not receive this email, please email us at customerservice@tropicisleliving.com
15. Who can I contact if I am having a difficult time placing an order?
    Please email us at weborders@tropicislelviing.com or call us at 770-837-3236. Our business hours are Monday through Friday 8am to 5pm EST.
16. Can I only order on line by using a credit card?
    Tropic Isle Living accepts all major credit cards, debit cards, Amazon Pay, & PayPal.
17. How much does shipping cost?
    You will be able to see the shipping cost during the check-out process.
18. How can I become a wholesaler?
    From the menu bar, under customer care, click on wholesale. This will take you to the reseller information form. Fill out information then submit. Please allow 48 – 72 hours for one of our customer account specialist to follow up with you.
19. Do I need an EIN number to become a wholesaler?
    Yes. This is a standard policy with Tropic Isle Living.
20. Is Tropic Isle Living the only manufactures of the TIL products?
    Yes, Tropic Isle Living is the sole manufacture of all Tropic Isle Living Products.
21. Does Tropic Isle Living have a store to pick up products?
    No, Tropic Isle Living does not have a store for retail purchases. However, if you’re in the Atlanta area you can place an order through our website and arrange for pick up from our headquarters between 8:30am and 4:30pm. Monday through Friday.
22. Can I use the JBCO if I have a tree nut or peanut allergy?
    Tropic Isle Living does not recommend that you use this product if you suffer from a nut allergy. A common name for the castor bean is ‘Nut Oil’.
23. Can I mix the JBCO with other Oils?
    Yes, you can mix JBCO with other oils.  
24. Can I take JBCO as a laxative?
    No. Our products are not intended for oral consumption.
25. Is the product only for ethnic hair?
    No. the Tropic Isle Living Product Line is designed for all ethnicities, textures, and hair types.
26. Why does my hair itch when I use the Jamaican Black Castor Oil or the Strong Roots Red Pimento Hair Growth Oil?
    ‘The itch’ is due to the amount of yeast build up on the scalp. The more yeast on the scalp the more intense the itch. The product is working to rid the scalp of all fungus through the detoxification process.
27. My Coconut Jamaican Black Castor Oil, Coco Rosemary, and Strong Roots Red Pimento Hair Growth Oil solidified. Why?
    All three of these products are formulated with Virgin Organic Coconut Oil. Please know that coconut oil will solidify when in cooler temperatures. To liquify, simply run your bottle under warm tap water,
28. Are Tropic Isle Living products sold on Amazon?
    Yes.
29. Who are the authorized sellers on Amazon?
    Tropic Isle Living.
30. Are your products sold in plastic or is it only available in glass bottles?
    You can purchase our oils in glass bottles directly through our website. However, PET plastic amber colored bottles are sold through Amazon for easier shipping purposes. Don’t worry, PET bottles are effective in preserving the consistency and effectiveness of most oils for up to 2 years.
31. Do we offer warranty on our products sold on Amazon?
    Guarantee and Warranty
    We stand behind our Tropic Isle Living products with a Guarantee/Warranty.
32. Limitation on Warranty for Purchases on Amazon.com: 
    With respect to sales on Amazon.com, due to the proliferation of counterfeit and grey-market products being sold on Amazon.com, we will provide a manufacturer’s warranty of 45 days money back guarantee, only for products purchased from a reseller who we have confirmed as purchasing directly from us and providing genuine, new and authentic U.S. version TROPIC ISLE LIVING® brand products.

For any additional questions or concerns please email us at customerservice@tropicisleliving.com or call us at 770-837-3236 Mondays through Fridays 8:00am-5:00pm.